Support Coordination Level 2 & Level 3
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Level 2 Support Coordination: We focus entirely on building your capacity to connect with mainstream, community, and NDIS providers. We focus on proactively resolving funding or provider blocks, ensuring we remain an independent, trusted partner in your care team.
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Level 3 Specialist Support Coordination: We manage high-risk, multi-agency environments. We focus on stabilising complex situations, reducing immediate barriers, and ensuring all stakeholders operate in clinical alignment.
Keeping Support Clear
We provide clear, expert NDIS Support Coordination and Specialist Support Coordination for youth and adults with complex care profiles across Victoria. When life gets complicated, we know how to cut through the noise, navigate high-tier frameworks, and coordinate multi-agency care structures. We keep our boundaries clear and our focus sharp, ensuring your plan is put into action straightforwardly and effectively.
Supporting Crucial Transitions
Transitions can be tough, but we are here to make them simpler. We deliver dedicated coordination to stabilise and support participants during major life shifts:
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Youth Exiting Care: Guiding young people as they move out of child protection and Out-of-Home Care (OOHC) into independent living, ensuring their NDIS funding stays secure and uninterrupted.
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Exiting Prison & Custody: Coordinating safe post-release pathways for youth and adults leaving correctional facilities or secure forensic environments.
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Exiting Hospital & Inpatient Care: Managing fast-tracked, intensive discharge planning to bridge the gap between healthcare systems and the community.
Specialisations & Service Intersections
At Frank Collective, we specialise in direct, uncomplicated guidance for participants intersecting with complex service systems. We work hand-in-hand with the case managers, clinical practitioners, and regional networks supporting you, including:
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The Justice & Youth Justice Systems: Partnering directly with Justice Liaison Officers, Disability Justice Coordinators, Correctional Case Managers, and YJ workers to align post-release care.
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Forensic Mental Health Services: Managing specialised care alongside Forensicare clinical teams and institutional discharge staff for participants with forensic histories or forensic mental health care plans.
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DFFH & Child Protection: Supporting children, young people, and families navigating statutory care alongside Disability Practice Advisors and CP case managers.
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Complex Support Needs & MACNI: Collaborating with Complex Support Needs Planners and participating in intensive care-team delivery models for MACNI programmes.
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Statutory Guardianship: Communicating directly and transparently with statutory guardians and the Office of the Public Advocate (OPA) under formal guardianship orders.
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Complex Challenges: Bringing creativity and decisive action to help individuals experiencing complex trauma, psychosocial disabilities, Foetal Alcohol Spectrum Disorder (FASD), Acquired Brain Injuries (ABI), Alcohol and Other Drugs (AOD) dependencies, family violence, or those experiencing homelessness or navigating housing instability.
Culturally Centred Support
Support stays simple only when everyone is understood. We are highly experienced in supporting participants from Culturally and Linguistically Diverse backgrounds, arranging culturally competent service matches.